Info on $45 3 Pack DVD to be released 16 Nov

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  • Dr Worm
    On the Rookie List
    • Aug 2004
    • 47

    #76
    I too have ordered the 5 DVD pack and recieved the following email this morning after requesting when my order would be shipped.

    Dear Customer,

    We have just been advised by the supplier of the SYDNEY SWANS DVD that there
    has been a production delay and this new release has been delayed for
    shipping. They expect to have the stock shipped to us within a 1-2 week time
    frame. As soon as this comes in we will ship yours to you immediately. You
    will also receive a despatch confirmation via email once it has been sent.
    We apologise for this delay and any inconvenience this may have caused.
    Please contact us at your convenience should you have any further queries.

    Kind Regards

    Annmarie McMath
    Customer Experience Team
    Unfortunatly my experience is very disapointing and I would have thought a customer focused organisation like Sanity would actually let there customers know there will be a delay without us having to request information.
    ...they call me Dr Worm.....
    www.drworm.info

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