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I too have ordered the 5 DVD pack and recieved the following email this morning after requesting when my order would be shipped.
Unfortunatly my experience is very disapointing and I would have thought a customer focused organisation like Sanity would actually let there customers know there will be a delay without us having to request information.
Dear Customer,
We have just been advised by the supplier of the SYDNEY SWANS DVD that there
has been a production delay and this new release has been delayed for
shipping. They expect to have the stock shipped to us within a 1-2 week time
frame. As soon as this comes in we will ship yours to you immediately. You
will also receive a despatch confirmation via email once it has been sent.
We apologise for this delay and any inconvenience this may have caused.
Please contact us at your convenience should you have any further queries.
Kind Regards
Annmarie McMath
Customer Experience Team
We have just been advised by the supplier of the SYDNEY SWANS DVD that there
has been a production delay and this new release has been delayed for
shipping. They expect to have the stock shipped to us within a 1-2 week time
frame. As soon as this comes in we will ship yours to you immediately. You
will also receive a despatch confirmation via email once it has been sent.
We apologise for this delay and any inconvenience this may have caused.
Please contact us at your convenience should you have any further queries.
Kind Regards
Annmarie McMath
Customer Experience Team
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