My SCG Saga v Bulldogs 29.5.04

[robbieando]

Originally posted by mja
(no offence to the poor bugger that ended up in hospital this way).

That poor bugger was me and the incident happened during the kick to kick after the game, great way to spend a Saturday Night I can tell you. Still Anni is well within her rights to move away from the area during the players warm up because with balls raining down from all directions, you can be aware of whats going on around and still get hit. Trust me getting hit in the head by a football isn't nice.

A bit of common sense would of been handy after all, knowing the CS area at the SCG, and where Anni most likely would of been standing at the time, its unlikely that Anni, would of been blocking anyone's path or causing a hazard.

[Bart]

Originally posted by robbieando
great way to spend a Saturday Night I can tell you.

Although I'm sure the inconvenience and pain may have been slightly dulled had Jason Ball slotted the ball through in the last minute

[Bear]

It's a shame your night was ruined, but I too thought it was a very reasonable response given the nature of the event. If you were bashed or something and this was the response I would be concerned.

As for the Swans also responding, well, it is an SCG Trust issue so it's hard to see where the Swans could add any value by also following this up. The two organisations will probably discuss this in their next meeting.

[Speshall]

Anniswan, understand your frustration, however i do agree that probably after several promptings to (probably thousands of other Swans supporters) she was just fed up.

On a more legal note, Public Liability requirements mean that if someone does get hurt all our insurance premiums rise and therefore the costs associated with extra staff, facility upgrades, damages awards etc. rise not to mention the price of a ticket to 'our beloved game'. So from a personal point of view if you are asked to move i would prefer if you did this way i won't potentially face an increase in the price of services to go with the tax 'slug' the gov't already imposes on me.

Customer Service officers deserve co-operation also!

[JF_Bay22_SCG]

I'm tried to stay out of this issue, as the more negative publicity it cause, the worse is the public perception of the Cheer Squad. I'm not going to lie, as I'm personally upset about the whole issue, as I consider Anne a friend and one of our gang.

In the past I have had run-ins with Pat behind the goals. They are thankfully a thing of the past. But these days we work together AS A TEAM to ensure that there are no problems behind the goals. The SCG Trust have even realised that that area is the most likely part of the ground for problems to occur. Drunk opposition supporters come and heckle us at nearly every match. And as you'd expect, I will give them what for if they do. Sadly I'm often standing up to them on my own. So they are vigilant about keeping it clear, which to be honest is pretty warranted most of the time.

Yes, they can be very obstinate. But in the long run they are there to make OUR life easier. Screaming at them and looking for an argument (especially when somewhat tipsy)only brings greater scrutiny onto us (which was indeed the case on Sunday) and destroys any chance of the SCG Trust personnel ever forming any sort of working relationship with not just the Swans Cheer Squad but football supporters in general. Plus Patty nearly resigned over this issue. And Baldy the security was pretty pissed off by it himself when I spoke to him about it.

Anne, in summation, you were up for fight. You sure got one. Now WE are copping the slack for what went on that night.

There are no winners in all this, I can tell you.

JF

[Bart]

Oh dear

[thommoone]

To be honest i have never held the cheersquad in high regard in things like this. While i respect their commitment to the club, It often seems at times that the cheers squad is quite arrogant thinking they are better than not only other supporters but also, security/customer service people etc..
This creates a bad image of the cheer squad and subsiquantly the club as a whole.
Agree with JF here, people need to realise their has to be sacrifice from all parties, the cheer squad need to adhere to the requests of staff, while at the same time, staff need to realise the cheer squad needs some leaniency. If this cooperation existed it would be for the benefit of all p arties concerned.

[Old Royboy]

I can understand Annies frustration as she was certainly not an opposition fan out to abuse the CS, nor with the small 23000 crowd that day was she impeding free passage. I can also understand JF?s problem of maintaining good relations with the SCG. It gets back to what I said earlier, the SCG goons blindly enforce rules, regardless of the circumstances. Probably their instructions are ?no exceptions?, in which case they would have little room to use their common sense anyway.

Traditionally in Melbourne home and away games the CS was in the members reserve of the home club, thus the issue of protection against drunk opposition fans did not exist. At the SCG the issue of a heavy traffic area immediately behind the CS would also be resolved. Is our CS at the outer end by choice, by SCG/club decree or is Kenny and his harem untouchable. It seems a no brainer to me that it?s at the wrong end.

[sharp9]

I could lighten up, Gunn....Actually I do. That's my point. I used to get very righteous, too ( I still do on the inside but I know that it is just my insecurities talking when that happens)

You couldn't be more wrong if you had tried (regarding my work). I work in an industry with huge egos in which things can only be achieved through team work. Hence I have a very real understanding how powerless it makes you if you get sucked into someone else's power trips (and bad behaviour). Someone has to stop the cycle first or else nothing gets achieved.......even if one is "in the right."

[sharp9]

Originally posted by Gunn
sharp9. I think you should lighten up on your medication.

The behaviour of that staff member as reported was entirely inappropriate and deserved to be reported. Staff ought to be customer focused and staff with poor attitudes do not deserve to be working in areas where they come into contact with the public.

As you offered anniswan some advice, I'll offer you some. If you want to see a classic case of poor form re read your post. There is nothing customer focused in your post. My guess is that you work in contact with the public, hate your job and you are a square peg in a round hole.

For too long Australians have suffered poor service in silence. We have paid top prices for poor food and service at restaurants and elsewhere and said nothing. It actually takes guts AND effort to complain. The easy way out is to suffer in silence. It only encourages bad service. The ONLY way there will be improvements in standards is if 'customers' will not cop it sweet.

Being a apologists or sycophants does noone any favours. It is a shoe that seems to fit you.

Congratulations to anniswan for taking the time and making the effort to seek improvements that will benefit everyone including sharp9.

Actually there are a couple of direct replies to make.

1) You are agreeing with me (I said the behaviour of the staff member could be reported - I do this regularly)

2) Anniswan isn't in customer relations...if I were talking to Patty I would talk about customer relations. Do you see the difference?

Interesting how you have directly abused me in your post (twice, actually). Do you feel better by doing that, or do you feel diminished? You are attempting to make yourself feel bigger than me by abusing me, but it doesn't work, does it?

Why didn't you just disagree with my opinion? It's a serious question.

[swansrule100]

i understand your complaint
but surely the reply is enough?
what did you want? barry hall to hand deliver it? :P

seriously tho its a nice reply

[JF_Bay22_SCG]

Originally posted by thommoone
To be honest i have never held the cheersquad in high regard in things like this. While i respect their commitment to the club, It often seems at times that the cheers squad is quite arrogant thinking they are better than not only other supporters but also, security/customer service people etc..
This creates a bad image of the cheer squad and subsiquantly the club as a whole.
Agree with JF here, people need to realise their has to be sacrifice from all parties, the cheer squad need to adhere to the requests of staff, while at the same time, staff need to realise the cheer squad needs some leaniency. If this cooperation existed it would be for the benefit of all p arties concerned.

A pretty fare call. I am Captain Belidgerant Number one when security are being tossers. They knew me from not only the Swans but the cricket Raiders and Socceroos. So they were often waiting for us, to the point of throwing us out of a Sheffield Shield match for singing and blowing whistles. Whilst the Croats were chucking railway detonators onto the field against Argentina, "Grey Fox" (the bearded head honcho of security) came up to me saying he'd chuck me out if I blew my whiustle again.

They used to be as anal as possible under Bernie Purcell and Noel Neate, but I knew how to work them and which buttons to press. So I have managed to get flag poles in (even at big rugby league finals and Socceroo matches) where others haven't. I wrote to them once and they replied "we have constant complaints about patrons wishing to engage in activities such as flag and banner-waving." Gee, how about child-molestation or tax fraud!

BUT times are changing. So far this year we have even been able to get a small drum into the SCG. And security greet me with a smile and ask how I am rather than snarling at me and saying they are watching me on their spy cameras. It really is appreciated, I can tell you.

I'd gather the SCG Trust only had a re-think after Stadium Australia came into fruition.

JF

[robbieando]

Originally posted by Bart
Although I'm sure the inconvenience and pain may have been slightly dulled had Jason Ball slotted the ball through in the last minute

If Ball had kicked the goal, I wouldn't of been hit full stop, I would of been too busy celebrating the win, instead of packing up the Cheer Squad flags. Such is life.

[robbieando]

Re: My SCG Saga v Bulldogs 29.5.04

Originally posted by anniswan
Still not happy with the reply, it's pretty lame and possibly a standard reply to all complaints.

And no reply from the club either.

I wouldn't worry too much Ann, I'm still waiting to hear back from the GABBA Trust in regards to my complaint after getting hit by the ball.

[Gunn]

Originally posted by sharp9
Actually there are a couple of direct replies to make.

1) You are agreeing with me (I said the behaviour of the staff member could be reported - I do this regularly)

2) Anniswan isn't in customer relations...if I were talking to Patty I would talk about customer relations. Do you see the difference?

Interesting how you have directly abused me in your post (twice, actually). Do you feel better by doing that, or do you feel diminished? You are attempting to make yourself feel bigger than me by abusing me, but it doesn't work, does it?

Why didn't you just disagree with my opinion? It's a serious question.

You want me to answer! You may not like what I tell you. I was unimpressed with your answer. It was ignorance dressed up with psychobabble.

You can turn the other cheek or bend over as much as you like but your response to her post is presumptuous. You have taken those assumptions you made, written them up as truths, criticized the truths and then psychobabbled on about how she should have reacted to those 'truths'.

As far as directly abusing you is concerned I disagree with you. I told you the truth about yourself and you don't like it. You want to but are not entitled to take the moral high ground. It was you who lectured to anniswan. I believe your psuedo psychology is just just a hot air balloon that you blow into to make YOU feel important. I believe blowhards deserve to be deflated a little. I went easy on you.

How I feel about you is unimportant. The truth is a don't have any feelings towards you. You are merely a pseudonym.


I have explained why I didn't just disagree with you post in a one liner. I won't ask you to explain why you felt the need to write your original post as I don't propose to prolong his non football thread.