Sydney Swans membership services co-ordinator

[Skells]

ANyone looking for a job? This is on the Swans site.

Position Available: Membership Services Co-ordinator


POSITION: MEMBERSHIP SERVICES CO-ORDINATOR

KEY OBJECTIVE OF THE POSITION

The Membership Services Coordinator is responsible for the timely and effective communication with Sydney Swans Members and Supporters, as well as the efficient administration of the Sydney Swans Membership Renewal Process. The successful applicant will have tertiary qualifications and provide a high level of Customer Service to Members and prospective Members, as well as being able to work well in a team environment.

SOME KEY TASKS OF THE POSITION

? Providing high levels of customer service to Members and prospective Members through:
- Co-ordination of Membership Call Centre
- Handling of counter enquiries
- Efficient response to e-mail enquiries
- Troubleshooting Member issues

? Responsible for assisting with and coordinating various aspects of the Membership Renewal process, including the distribution of Member Cards and Packs

? Responsible for managing Member enquiries in the ?Swans Service Office? on match days.

If you are interested in this position and would like to obtain a Job Description, please email the Sydney Swans Membership Department at [email protected] with ?Position Available? as your subject header.

[desredandwhite]

I wonder if this is the membership manager role (under a different name), or a role that supports the membership manager.

Ah well, hop to it, people! The more enthusiastic, friendly people get into the swans offices, the better for all members

[Troy G]

A friend told me last time this position was available they were knocking back fans apparently the recruiters were asking "are you a fan?" and if you said yes they hung up. Assumedly because they were getting heaps of fans who wanted to work there!.
So my advice is to say you aren't a Swans fan!

[Triple B]

? Responsible for managing Member enquiries in the ?Swans Service Office? on match days.

Geez, that should make us all want the job. Stuck in the office on match days listening to whinges from members instead of watching the game.

[desredandwhite]

BBB, during the game, you wouldn't get many whinges from members as presumably they would mostly be watching the game

of course, that doesn't rule out having to deal with people who DIDN'T want to watch the game..