Letter of Apology from Richard Colless

[erica]

How many of you received a letter from Richard Colless this week apologising for membership stuff-ups? I got mine today. He is asking for comments from members about membership via the Feedback section of www.sydneyswans.com.au Let's take this opportunity to give him some constructive suggestions.

[Old Royboy]

Letter of Apology from Richard Colless

Hot on the heels of the news that Baron-Hay and his marketing manager are leaving the club comes a letter to members from RC acknowledging that the club stuffed up big time with both the price rises and the late delivery of memberships. The letter also promised that there would be a review of membership prices, seating arrangements etc for next year.

Just about everybody who has met MBH agrees what a nice bloke he is. But in reality he was responsible for approving the changes to the membership prices. His resignation, plus the letter from the club indicates that either he saw the writing on the wall or has been given a less than gentle shove.

A case of too little too late, but at least the club acknowledging that they blew it gives some hope that members may be treated a little better in the future.

[MadCanuck]

My observation as well ORB - he was pushed.

[Lucky Knickers]

Yes I received that too and it's appreciated.
I am definitely not of the view that it's too little too late. This is the club I love and I want them to be successful and get it right. They have a lot of ground to make it with many but this is an important first move.
I am going to take the opportunity to provide them with the feedback they are asking for and I will continue to support them.
I'm really glad to see Richard take lead as he has been very quiet!

[hammo]

Personally I hope Colless takes the opportunity to move on as well.

[pinkemu]

Personally I hope Colless takes the opportunity to move on as well.

What happened to Tricky Dickie's lip ?

[Primmy]

Yes I received that too and it's appreciated.
I am definitely not of the view that it's too little too late. This is the club I love and I want them to be successful and get it right. They have a lot of ground to make it with many but this is an important first move.
I am going to take the opportunity to provide them with the feedback they are asking for and I will continue to support them.
I'm really glad to see Richard take lead as he has been very quiet!

Absolutely LK, Richard has been way too quiet.
I have not received a letter, I renewed my membership but I was in the lucky country up in the Noble Stand, so no great dramas, but I have been incensed by the treatment of far too many of our members. Perhaps I should put my thoughts to paper, unasked.

[Triple B]

Check the letterbox Primmy.

I'm Noble and I got the letter today and it appears from above that ORB got one as well.

[shaun..]

Good news, I hope to regain membership next season.

[Cheer Squad]

Just about everybody who has met MBH agrees what a nice bloke he is. But in reality he was responsible for approving the changes to the membership prices. His resignation, plus the letter from the club indicates that either he saw the writing on the wall or has been given a less than gentle shove.

Spot on. It's more than a co-incidence that he's leaving in the wake of the membership/seating fiasco. It might have been the marketing manager's idea but he signed off on it.

[connolly]

How many of you received a letter from Richard Colless this week apologising for membership stuff-ups? I got mine today. He is asking for comments from members about membership via the Feedback section of
Official AFL Website of the Sydney Swans Let's take this opportunity to give him some constructive suggestions.

I've got one. Sod off.

[ernie koala]

Got the letter and responded....."Let me keep my platinum grade seat at the SCG and reliquish my seat at the ANZ wasteland (ie SCG games only membership)...Like all other grades can currently do. Some parity please!!" Seems this issue was hinted at in his letter. If others are in the same position
please write in.

[Donners]

I was hoping for an apology for the performances. Give it a few weeks.

[AnnieH]

I was hoping for an apology for the performances. Give it a few weeks.

yeah.

[Primmy]

Yep, got mine, can't wait to reply, pencil sharpener at the ready. I am listing all the nice bits for members that have been tossed out, no ressies game at ANZ this year, all the negative vibes from the management, oh, yeah, lots to say and a whole weekend to compose my epic.