Give the Membership Dept a Break!!

[AnnieH]

I know a lot of us (including me) have been in contact with the membership department over the last few days with enquiries regarding the PF & GF ticketing issues.

I got an email in reply this morning to an issue that needed clarification. I replied thanking Rachel (the young lass who helped with my query) for her patience and understanding.

This is her reply ...

Dear Annie,

Thanks for your understanding. We in this membership department have grown to be very patience people, in the last week we have taken over 100 calls each, over 60% of them have been very unpleasant, so it really nice to have a positive e-mail from you.
Thanks again!

Regards

Rachel

All I'm saying folks, is that the membership department are doing their best. It is not their fault we have to ring up to get GF tickets ... it is a decision that was made between the AFL & Ticketmaster. If you are going to ring them up, please remember to be noice. They are just trying to do their jobs and satisfy the fans.

Thanks for listening.

[hammo]

Well said Annie.

The letter makes it quite clear that the club does not operate the ticket allocation so members who are abusing club staff during this process should be ashamed of themselves.

[Agent 86]

Yes. It's no doubt pointless to blow up at the operators down there, but at the price we're paying for tickets, the process should be more pleasant for the punters too.

[adnar]

100 call each, In a week over 4 days that's nearly 3 calls an hour . Brave souls

[AnnieH]

Originally posted by adnar
100 call each, In a week over 4 days that's nearly 3 calls an hour . Brave souls

Give them a break. I know that I was on the phone for nearly 30 minutes when I was talking to them. As far as I know, there are only 3 in the department.

All I'm asking is that if a R&WOL member calls into the membership department, please remember your manners.

[Danzar]

Originally posted by adnar
100 call each, In a week over 4 days that's nearly 3 calls an hour . Brave souls

I get more calls than that from my girlfriend each week.

[Damien]

The Swans approved this method btw and while the AFL endorse it, they were always going to get calls, so they should have been prepared for complaints and had the appropriate staff rostered or temporary staff allocated.

It's pretty natural for any business, especially one with 30,000 members at the busiest time of year.

In anycase though, I don't really get people getting all negative with them, it's not going to change the process this year.

[Wardy]

Originally posted by Annie Haddad
Give them a break. I know that I was on the phone for nearly 30 minutes when I was talking to them. As far as I know, there are only 3 in the department.

All I'm asking is that if a R&WOL member calls into the membership department, please remember your manners.

hang on a minute - you were the one who was getting into a complete panic and banging on and on about it - those of us telling you to calm down are basically being accused of not caring - and now you have done the complete turn around? Obviously you finally got your valium perscription filled.

[Zlatorog]

Ticketek needs to change their process and follow similar AFL has with Ticketmaster. I know that AFL must use Ticketek in NSW, because it has more branches than Ticketmaster, but their approach is very much outdated. They need to store, securely, our membership barcodes for faster checking, which would also allow other members, without easy access to a branch, to purchase those tickets over Internet.

Ticketek's Call Center system stinks big time!

[mocaholic]

$7 a space-trucking ticket to book a seat.

What a rort. What a god-damn rort! No, it's not Sydney who profit directly, I admit that.

Still, it's a @@@@ing rort.

[Wardy]

Originally posted by Zlatorog
Ticketek needs to change their process and follow similar AFL has with Ticketmaster. I know that AFL must use Ticketek in NSW, because it has more branches than Ticketmaster, but their approach is very much outdated. They need to store, securely, our membership barcodes for faster checking, which would also allow other members, without easy access to a branch, to purchase those tickets over Internet.

Ticketek's Call Center system stinks big time!

Couldnt agree with you more.

It is something that the AFL need to address for sure. Its seems way easier to get tickets on the internet from Ticketmaster. But then Grand Final tickets have always had a touch of drama attached too them.
Anyway - we just have to wait and see how it all pans out this year.

(I'm keen to hear what Layby's man at "his local" thinks about the ticketing crisis )

[woo]

sorry guys what is everyone complaining about to the swans dep...I just can't understand , this process has been so simple in comparision to last year..

ugh..bunch of whinges seriously

[goswannie14]

Originally posted by Zlatorog
Ticketek needs to change their process and follow similar AFL has with Ticketmaster. I know that AFL must use Ticketek in NSW, because it has more branches than Ticketmaster, but their approach is very much outdated. They need to store, securely, our membership barcodes for faster checking, which would also allow other members, without easy access to a branch, to purchase those tickets over Internet.

Ticketek's Call Center system stinks big time!

For Victorian based members, it is through Ticketmaster, but all of the charges and procedures are exactly the same.

[Agent 86]

Next year it will all be outsourced to a call centre in New Delhi.

[JF_Bay22_SCG]

Originally posted by hammo
Well said Annie.

The letter makes it quite clear that the club does not operate the ticket allocation so members who are abusing club staff during this process should be ashamed of themselves.

I agree. I spoke to them the other day and they were fine.

There was a former member of staff who was simply overwhelmed by having to deal with the public. He was roundly unpopular with pretty much everyone from the Cheer Squad right up to the Redbacks. His manor was often very brusque.

The club knew that and firstly reduced his role, before replacing him with Shane Fuller, who was nabbed from the Crows in the Membership department pre-season draft last year. Under Shane things run pretty smoothy I reckon. Have not heard many complaints from those close to me.

The staff at the Melbourne office are da bomb. I won't hear a bad word said about them.

JF