Is Ticketek cooked ?

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  • undy
    Fatal error: Allowed memo
    • Mar 2003
    • 1231

    Swans chat Is Ticketek cooked ?

    Its got us into finals year after year but every year we have to struggle.

    It just doesn't have a game-plan that works in finals - 25 minutes after the bounce today and their web-site is still queuing.

    Just for fun:
    Ticketek Australia Reviews - ProductReview.com.au
    Before you criticize a man, walk a mile in his shoes. That way you'll be a mile away and he'll be shoeless.
  • iigrover
    Warming the Bench
    • Sep 2005
    • 245

    #2
    Originally posted by undy
    It just doesn't have a game-plan that works in finals...
    ]
    Totally cooked. Its telling me that the entire stadium is sold out.

    Comment

    • undy
      Fatal error: Allowed memo
      • Mar 2003
      • 1231

      #3
      Originally posted by iigrover
      Totally cooked. Its telling me that the entire stadium is sold out.
      Dang - well you got further than me, I'm stuck on the "Hold tight, you're in the queue" message, where I've been for 38 minutes...
      Before you criticize a man, walk a mile in his shoes. That way you'll be a mile away and he'll be shoeless.

      Comment

      • KTigers
        Senior Player
        • Apr 2012
        • 2499

        #4
        Originally posted by undy
        Its got us into finals year after year but every year we have to struggle.

        It just doesn't have a game-plan that works in finals - 25 minutes after the bounce today and their web-site is still queuing.

        Just for fun:
        Ticketek Australia Reviews - ProductReview.com.au
        Their system just struggles with all the volume of four finals going on sale at once. I got mine (good seats) at 9:06 with no
        drama at all, so it can be a lucky dip. Like with concerts if you just buying a small number of tickets you are likely to get
        better seats than trying to buy a larger number. Finals are a time to be brutal as to who your real friends are.

        Comment

        • undy
          Fatal error: Allowed memo
          • Mar 2003
          • 1231

          #5
          Originally posted by KTigers
          Their system just struggles with all the volume of four finals going on sale at once. I got mine (good seats) at 9:06 with no drama at all, so it can
          be a lucky dip. Like with concerts if you just buying a small number of tickets you are likely to get better seats than trying to buy a
          larger number. Finals are a time to be brutal as to who your real friends are.
          I know I'm preaching to the converted here, but (a) they know that their service sucks under load, so invest in more server grunt and (b) the AFL know that Ticketek sucks so stagger the ticket sales.
          Before you criticize a man, walk a mile in his shoes. That way you'll be a mile away and he'll be shoeless.

          Comment

          • mcs
            Travelling Swannie!!
            • Jul 2007
            • 8061

            #6
            Originally posted by KTigers
            Their system just struggles with all the volume of four finals going on sale at once. I got mine (good seats) at 9:06 with no
            drama at all, so it can be a lucky dip. Like with concerts if you just buying a small number of tickets you are likely to get
            better seats than trying to buy a larger number. Finals are a time to be brutal as to who your real friends are.
            I had tickets in my basket at 9.04 am exactly where we wanted them.... then went to pay and it kicked me out into the queue. Got back in, only to get a message completely exhausted (WHAT THE!). Now stuck in a queue again.

            It is inexcusable this @@@@ that we go through year after year after year. At very least spread the release of games so they aren't all put out together. Or spend some @@@@ing money Ticketek and get a decent server - it is not like you don't know this is coming year after year after year after year. Utterly infuriating.
            "You get the feeling that like Monty Python's Black Knight, the Swans would regard amputation as merely a flesh wound."

            Comment

            • jono2707
              Goes up to 11
              • Oct 2007
              • 3326

              #7
              I got through at about 9.15, quickly bought 4 x Cat 2 tickets in Bay 8, paid, then was timed out a few minutes later whilst the payment was processing. I've been charged the $$$s, and have now been back in the queue for close to 30 minutes when I selected 'check for recent transactions' on the site. No email as yet with tickets either.
              Aaaaaargh.
              Useless....

              Comment

              • KTigers
                Senior Player
                • Apr 2012
                • 2499

                #8
                Originally posted by undy
                I know I'm preaching to the converted here, but (a) they know that their service sucks under load, so invest in more server grunt and (b) the AFL know that Ticketek sucks so stagger the ticket sales.
                Yes, that's the part I don't get. Why don't they sell one game at 9AM, one at 11AM, the next at 1PM and so forth.

                Comment

                • Danzar
                  I'm doing ok right now, thanks
                  • Jun 2006
                  • 2027

                  #9
                  Rooted.
                  Captain, I am detecting large quantities of win in this sector

                  Comment

                  • Swanny40519
                    Regular in the side.
                    • Oct 2012
                    • 469

                    #10
                    Absolutely pathetic ticketek..

                    Agree with above - if someone in the AFL actually ever has to buy tickets through this useless organisation they would know what the ordinary punters have to go through.

                    First attempt the SGC was sold out. Second attempt cannot even get into the queue.

                    ^%$^%$*(&^&(*%^&(*8

                    Comment

                    • ugg
                      Can you feel it?
                      Site Admin
                      • Jan 2003
                      • 15957

                      #11
                      Some users on Twitter reporting more luck with the mobile website.
                      Reserves live updates (Twitter)
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                      • Doctor
                        Bay 29
                        • Sep 2003
                        • 2757

                        #12
                        I had a friend trying to buy them and I ended up jumping in too to help. Mobile App was no good, IE still won't let me in but I got through on Chrome straight away. It ahd said that all categories were sold out other than Cat 1, but I had no luck there either. I was about to give up and thought I'd try Cat 2 again and got the tickets I wanted in a decent bay. No idea if that was luck or management but there is no doubt that Ticketek's annual inability to sort this out is an endless frustration.

                        I wonder how many tickets are already popping up on resale sites?
                        Today's a draft of your epitaph

                        Comment

                        • aguy
                          Senior Player
                          • Mar 2014
                          • 1324

                          #13
                          For those who timed out during the payment process it seems that if your credit card was charged in your online banking then the ticket purchase was successful.

                          I’ve seen a number of reports like that on Twitter

                          And I can confirm that the same happened to me. It took me 30 minutes to log back on to check my order history but when I did get back on my tickets were there in my order history.

                          Comment

                          • mcs
                            Travelling Swannie!!
                            • Jul 2007
                            • 8061

                            #14
                            Originally posted by ugg
                            Some users on Twitter reporting more luck with the mobile website.
                            I've had no luck on either.... about to give up I think until general public release this arvo

                            So fed up with this year after year after year.
                            "You get the feeling that like Monty Python's Black Knight, the Swans would regard amputation as merely a flesh wound."

                            Comment

                            • aguy
                              Senior Player
                              • Mar 2014
                              • 1324

                              #15
                              Originally posted by mcs
                              I've had no luck on either.... about to give up I think until general public release this arvo

                              So fed up with this year after year after year.
                              It’s so frustrating.

                              Best thing is just to let the browser keep refreshing as ever my time You manually refresh I think you go to the back of the queue again

                              Comment

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